From 404ac82ca2cb09923fa209b7650a41eb59c877a6 Mon Sep 17 00:00:00 2001 From: lfbrock Date: Tue, 8 Aug 2017 17:04:35 -0400 Subject: [PATCH] Update README.md (#836) --- README.md | 6 ++++-- 1 file changed, 4 insertions(+), 2 deletions(-) diff --git a/README.md b/README.md index 27dcbf1a2..aeeb21661 100644 --- a/README.md +++ b/README.md @@ -132,9 +132,11 @@ We plan to add support for tablets in the future, but the timeline depends on ho ### I keep getting a message "Cannot connect to the server. Please check your server URL and internet connection." -Our second generation mobile apps only support server versions 3.8+. If your server version is too old, you might see this error message come up. +This sometimes appears when there is an issue with the SSL certitificate configuration. -To check your server version, log on to the site on desktop and go to Main Menu > About Mattermost. +To check that your SSL certificate is set up correctly, test the SSL certificate by visiting a site such as https://www.ssllabs.com/ssltest/index.html. If there’s an error about the missing chain or certificate path, there is likely an intermediate certificate missing that needs to be included. + +Please note that the apps cannot connect to servers with self-signed certificates, consider using [Let's Encrypt](https://docs.mattermost.com/install/config-ssl-http2-nginx.html) instead. ### I see a “Connecting…” bar that does not go away